A half-day course introducing the concept of active listening
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A one-day course to assist staff in developing their assertiveness
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A half-day course proving an introduction to basic counselling skills
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A half day course helping you to recognise and deal with workplace bullying
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A three-day course for supervisors, managers, team members and mentors, developing skills in coaching to achieve better job performance
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To provide all levels of staff with a concise programme leading to a better understanding of practical business communications
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A two-day course to provide all levels of staff with a concise programme leading to a better understanding of practical business communication and team interaction in childcare settings
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To provide all levels of staff with a concise programme leading to a better understanding of practical business communications
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A one-day course relating concepts of customer service to a care context
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A half day course for those who are working in a customer facing environment which provides the skills for working with different types of customers effectively.
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A three-day course for all supervisors or newly promoted assistant and deputy managers focusing on the essential skills for effective management
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A five-day course to allow managers to explore all management skills and techniques and then apply them
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This half-day course is for all those with responsibility for supervision of others and to assist them in their weekly supervision meetings
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Planning and delivering a simple presentation with appropriate resources to assist other learning
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A one day course providing an introduction to the skills for training others
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A short course for those in a management role giving an overview of the key skills for effective leadership and management.
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This course which is spread over five 2 ½ hour sessions, allow managers (both experienced and those new to management) to explore different management skills and techniques and then apply them
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A one-day course to equip people with the knowledge and skills required to be able to implement change effectively
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This one day course will enable delegates to understand the concept of managing change and the reasons why change is necessary. In addition, it will support delegates in how to implement such changes in their setting.
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This one-day course is designed to develop individuals as effective participants in structured meetings, for anyone who has to lead or attend business meetings
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A full day course covering different performance management techniques.
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A half day course giving an insight in how we can motivate and inspire others
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This one-day course is aimed primarily at developing the negotiating skills of staff who have had little or no previous formal training in negotiation
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A short course giving an overview of different performance management techniques.
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A one-day course for everyone with a management role, but little or no formal training in personnel management
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This one-day course is designed to help you recruit the right person without wasting time or money and is aimed at those with little or no previous formal training in selection interviewing
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A one day course for all thoe with responsibility for managing others to help reduce absences
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A two-day course to enable delegates to recognise stress at its early stages and explore what can be done about it
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A three-day course on covering essential supervisory skills for all supervisors or newly promoted assistant and deputy managers
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A two-day course for managers, supervisors, team leaders and anyone involved in managing effective teams
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A one-day course reviewing the skills required to be an effective team leader
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A one-day course for those who would like to be able to take control of their working time
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